Warranty
Warranty Coverage
All Acer and Plugable products purchased through AcerGadget Store come with the full manufacturer warranty. As an authorized dealer, Alioth Technology HK Limited ensures every product is genuine and fully warranty-eligible.
Standard Warranty Periods
- Acer Thunderbolt 5 Docking Stations: 1-year limited warranty
- Plugable Thunderbolt 5 / USB4 Docks: 2-year limited warranty
- Acer & Plugable USB-C Hubs: 1-year limited warranty
- Acer Portable Monitors: 1-year limited warranty
- Acer Liquid Cooling Solutions: 1-year limited warranty
- KVM Switches: 1-year limited warranty
What Is Covered
Manufacturing defects and hardware failures under normal use conditions are covered under the manufacturer warranty. Accidental damage, liquid damage, and unauthorized modifications are excluded.
How to Make a Warranty Claim
- Contact our support team via the Support page or email support@acergadgetstore.com
- Provide your order number and a description of the issue
- Our team will coordinate with Acer or Plugable on your behalf
AcerGadget Store is operated by Alioth Technology HK Limited — Official Authorized Dealer for Acer and Plugable products.